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PROJECT DETAILS

Banking Software

  • Category: Software Development
  • Client: Tai Sang Bank
  • Duration: August 2021 - November 2021
  • Location: Hong Kong

Problems We Faced

Before hiring us, Tai Sang Bank was facing several challenges with its existing banking system. The system was slow, with an average page load time of 6 seconds, which is significantly longer than the average page load time for online banking websites, which is around 2 seconds.

This resulted in a frustrating user experience for customers, who often abandoned their transactions due to the slow page load times. Additionally, the system was not scalable, and the bank could not accommodate the increasing number of customers using its online banking services. This resulted in long wait times for customers trying to access the system, with an average wait time of 10 minutes per customer.

Furthermore, the system was not user-friendly, and customers often complained about the complexity of the interface. This resulted in a high number of customer complaints, with an average of 50 complaints per week related to the online banking system.

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  • Our Steps To Solve The Problems

  • We conducted a detailed needs analysis to identify the bank's specific requirements and pain points. We collected feedback from the bank's employees and customers to gain insights into the issues they were facing with the existing system.
  • Based on the needs analysis, we designed a user-friendly interface that was easy to navigate and intuitive. We used real-world data to ensure that the interface would be accessible to customers of all ages and technical abilities.
  • We implemented several techniques, including caching, a Content Delivery Network, minification, image optimization, and server optimization. These techniques reduced the average page load time from 6 seconds to just 2 seconds, resulting in a much faster and more efficient online banking experience for customers.
  • Implementation of advanced security features to protect customers' sensitive information. This included two-factor authentication, SSL encryption, and continuous monitoring of the system for potential security threats.
  • Conducted extensive user testing and feedback collection to ensure that the app was meeting user needs and expectations, resulting in a 20% increase in user engagement and satisfaction.
  • Before implementing the new system, we conducted extensive testing to ensure that it was functioning correctly and met the bank's requirements. We tested the system with real-world data to ensure that it could handle the load and operate efficiently.
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Objectives

Tai Sang Bank had several objectives in mind when they approached us to develop their online banking software. These objectives included streamlining their banking processes, reducing operational costs, improving customer satisfaction, enhancing security, and increasing online transactions. By achieving these objectives, Tai Sang Bank could remain competitive in the industry and provide customers with a modern and convenient banking experience. The online banking software we developed for them was designed to meet these objectives and provide them with a competitive advantage. By offering a seamless and secure online banking experience, Tai Sang Bank could improve customer satisfaction and encourage more customers to use their online services.

"At our company, we believe that banking should be as easy as ordering a pizza. With the development of Tai Sang Bank's online banking software, we were able to deliver on this belief by providing customers with a seamless and convenient banking experience. By optimizing their online banking system and enhancing security, we were able to make banking easy, efficient, and fun!" - Francesco Masciopinto, CodeCortex CEO

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After implementing our online banking software, Tai Sang Bank saw significant improvements in its operations and customer satisfaction. The software enabled the bank to provide customers with a more convenient and efficient banking experience, resulting in a 30% increase in online transactions. The software also reduced the average wait time for customers trying to access the system to just 1 minute per customer.

Moreover, the bank's customer satisfaction levels increased significantly, with a 50% reduction in customer complaints about the online banking system. Customers appreciated the improved user interface and faster transaction times, which resulted in a 25% increase in the bank's customer retention rate.

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+60187921631
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